Making A Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this will indicate that MR Services Hazlemere Ltd has received your order.
We reserve the right not to fulfill any orders received. This is to protect MR Services Hazlemere Ltd in the case of mistakes (such as inadvertently under-pricing goods), or we are no longer able to supply a particular product for ANY reason. A full refund & explanation would be given..
Age Restricted Products:
Any age restricted product will be clearly described on the item for sale ie.. on the product page of that particular item. By placing an order for a product where an age restriction warning is displayed, you are confirming that you meet the required age criteria..
Warning: It is an offence to attempt to buy an age restricted product if you are under age or to attempt to purchase one on behalf of someone else who is under age.
As a responsible retailer, we want to ensure all of our age restricted products are sold only to those of appropriate age. In addition to clearly labeling all our age restricted products we also carry out age verification checks and keep a database of refusals.
If we are unable to get a positive ID match we may contact you for further information.
Shipping Times:
Shipping times frames stated on the product pages are estimates only. When we receive your order, an order confirmation email is sent to the email address you supplied with the order. When your order is shipped another email is sent to you confirming when it was sent.
Please allow 1-2 working days rom the date we sent the email for orders sent by courier, and 2-4 working days for orders sent by Royal mail.
If you have not received your parcel by then, please contact us with your order number an we will track the delivery for you. Most items we send require a signature. Parcels are not considered lost by Royal Mail until 15 working days have past.
Back Orders:
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges:
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Returns Policy:
We want you to be happy with your purchase! If you have any issues or problems with your order, please call us so we can assist.
Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. Some products are exempt, and can not be returned after processing of your order has begun.
If you exercise your right of cancellation, you will be responsible for returning the goods to us at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped with appropriate insurance and traceability. MR Services Hazlemere Ltd. will refund you within 30 days the value of the original order.
Returns Procedure & Warranty:
We want you to be happy and satisfied with your purchase!
If you have any issues or problems with your order, please call us direct on 01494 716251 so we can assist you fully.
If you have a faulty product still under the manufacturers warranty, or wish to return any unwanted items to us, please follow the steps as set out below.
1) Call or email us. We will log your request on to our system and give you an RMA number. Please do not send anything back to us without prior speaking to us first!
2) We will discuss the best method of return and email your confirmation.
3) After steps one and two have been completed, send it back to us. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods. Returned items must be packaged properly and shipped with appropriate insurance and traceability.
4) If it is the return of unwanted items, we will refund you within 30 days the value of the original order minus any original shipping charges. If the items require warranty service we will handle the claim under the guidelines of the manufacturers warranty.
A note about postage costs (UK ONLY) - If your item arrived faulty or fails within 30 days, we will also refund your return postage costs. (Postage method must be agreed in advance, IN WRITING by MR Services Hazlemere Ltd. If you send back items using a more expensive service, then we will not refund the extra costs). If the items require service after 30 days then you will be responsible for the return cost to us, and we will cover the shipping of the repaired/replaced item to you.
Important Warranty Information Regarding International Orders:
While the majority of products shipped overseas give a trouble free life, sometimes warranty service is required.
For international orders on all items MR Services Hazlemere Ltd will not cover shipping expenses for the return of goods or the sending out of replacement goods. You will be responsible for shipping both ways.
Please consider this important point when having goods delivered outside the United Kingdom.
Please also consider that it is a likely requirement of the manufacturer that faulty goods be sent back to the place of purchase. Sometimes manufacturers may handle claims directly. If you need to return goods to us, CONTACT US FIRST for instructions! Do not ship anything to us without instructions from us.
If this is not acceptable to you, please PURCHASE locally.
You will be liable for all import duties and local taxes, so please check with your customs office if you have any questions related to this.
